This Privacy Policy explains how Language Lab processes personal data when you use our website, contact us, or take part in our small-group language courses and related services. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared or retained.
We use personal data to respond to course inquiries, carry out level screening, match learners to groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, and prepare progress reviews. We also use data to process payments, maintain attendance and administrative records, communicate with learners, operate the website, improve service reliability, and meet legal, accounting, and security obligations.
We may share personal data with trusted service providers that support website hosting, communications, payment processing, record management, or similar operational tasks. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations. We do not sell personal data.
We may disclose personal data to public authorities, regulators, courts, or other parties when we are required to do so by law or when disclosure is necessary to protect our legal rights, respond to lawful requests, or address fraud, security, or safety concerns. We may also share information where needed to establish, exercise, or defend legal claims.
We may collect identification details, contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, attendance information, payment-related records, and messages sent through our website or other booking channels. We may also process limited technical data such as device and browser information, log data, and cookie-related identifiers when you use the site.
We collect personal data directly from you when you submit an inquiry, request level screening, book a course, make a payment, or communicate with us. We also receive data from routine service use, such as form submissions, website logs, and cookie signals. In some cases, course administration records are created by our staff during enrolment, scheduling, attendance tracking, and progress review.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and limited analytics cookies to understand how pages are used. Where third-party tools are enabled, they may place their own cookies for technical or measurement purposes. We do not use cookies to make decisions about you that produce legal or similarly significant effects.
You may control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form functions, session handling, or the way the website remembers your choices. We do not rely on cookies to collect more information than is needed for site operation, basic analytics, and preference management.
Subject to legal limits, you may ask us to access, correct, or delete your personal data, or to object to or restrict certain processing. You may also request a copy of the information we hold about you in a commonly used format where this is required by law. If we rely on your consent for a specific activity, you may withdraw that consent for future processing.
To protect privacy, we may ask for information needed to verify your identity and locate the relevant records before responding to a request. If a request is incomplete, unclear, or cannot be fulfilled because of a legal exception, we will explain the position in general terms. We aim to respond within a reasonable period and in line with applicable legal requirements.
We keep personal data only for as long as it is needed for the purpose for which it was collected, including course administration, recordkeeping, dispute handling, and compliance with applicable legal obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be retained for a longer period if necessary to meet tax, contractual, or legal requirements.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other usual communication channels. Continued use of the website after an update means the revised notice will apply to the extent permitted by law.
